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Blue Mountain Arts & Books Support Ticket - Billing Errors

Blue Mountain Arts & Books Support Ticket

Billing Errors

Created By: charliewhyte's Picture charliewhyte Last Reply: charliewhyte's Picture charliewhyte
Priority Level: [Medium] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

Continiious monthly billing for services after membership is cancelled.

I have been billed $4.99 every month from Blue Mountain, after cancelling my membership within the trial period, and several times thereafter. Blue Mountain maintains I have no membership, yet they continue billing me monthly. Their systems and customer service seem incapable of solving the most routine billing errors.

My experience has been that Blue Mountain Customer Service is non-existent on their phone line (note that it is not possible to speak to a representative) and valueless via their e-mail / website.

Thank you.
Charles Whyte


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